As part of our contract with Mitie, we have made Aria helpdesk available to tenants to log issues within our buildings. Whilst there is still work to do, the use of the app and online platform allows our teams to work closely with the provider to problem solve.
Aria offers a user-friendly and simple-to-use platform designed to streamline communication between employees, building operators, and facilities, enabling faster issue resolution and problem prevention. By fostering open communication with buildings, Aria helps create and nurture workplace communities, making it the ideal tool for enhancing colleague experience
In the past month, there have been improvements made to the interface of the app, making it more user friendly and accessible for those logging issues. The updates have seen 3 key changes:
- Tiles that weren’t relevant to CHP, like Plumbing and Power have been removed.
- Once you click on the Service Tile, you will be asked a list of questions, rather than clicking on subcategories.
- You can now go back and edit questions you answered. On the old version you had to cancel and start again.
Aria: Raising a service request using the Dynamic Form (PDF)
This document is designed to help you understand the process of raising requests through Aria. It is designed to make the helpdesk easy to use.
These changes are positive steps forward and should hopefully make the helpdesk easier and quicker to use, meaning issues can be dealt with more quickly.
CHP Tenant Hub
The hub covers information for CHP tenants on health and safety, sustainability, facilities management including HardFM, and SoftFM, leases, charges and billing.
In addition there is information on bookable rooms and filming at our premises.
