Compliments and complaints

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Letting us know when things go well

We always like to know when your experience of our staff, services and facilities has been positive. To share your experiences with us, please contact

Letting us know when things go wrong

We obviously strive to get things right first time, however, we do appreciate that this doesn’t always happen.

If you are dissatisfied with the service you have received from Community Health Partnerships and would like to make a formal or informal complaint, please email, providing as much information about your experience as possible.

Next steps

When handling all formal complaints, the following three step process will be followed:

Stage 1: We will acknowledge receipt of your complaint and forward the information onto the relevant member of our Management Team, who will endeavour to respond to you within 10 working days.

Stage 2: If you feel the issue is not settled to your satisfaction at this stage, the matter will be referred to a Regional Property Director or Head of the relevant service to review. You can expect to receive a response within a further 10 working days.

Stage 3: If you remain unhappy with our response, a member of the Executive Management Team will be assigned to investigate the matter further and will endeavour to respond within 15 working days.

Stage 4: In the unlikely event that you feel your problem is still unresolved, your complaint will be reviewed by the Chief Executive and a response given within 20 working days.

Thank you.