CHP’s Customer Service team have responsibility for developing and enhancing the customer experience, improving the services we provide to our tenants and increasing customer satisfaction. They work on standardising processes and procedures, driving consistency across the regions and support the P&O Teams in engaging with our customers and delivering customer service initiatives.
Our Customer Services team are an internally facing department but they play an important role in driving customer satisfaction and engagement. We feel it is important our knowledge of our tenants and their needs, allowing us to know them and their needs in more depth.
It is always our aim to continually improve standards and consistency of service as well as increasing awareness of CHP and the role we play within the NHS.
If tenants have any queries about the team or their role, please reach out to your Operations and Relationships Manager in the first instance who will pass your questions on.
The hub covers information for CHP tenants on health and safety, sustainability, facilities management including HardFM, and SoftFM, leases, charges and billing.
In addition there is information on bookable rooms and filming at our premises.