As part of our contract with Mitie, the Aria Helpdesk platform is available to tenants to log non-urgent requests within our buildings. For urgent requests, you need to call our helpdesk. The use of the app and online platform allows our teams to work closely with the provider to solve problems as quickly as possible, giving you the best customer experience within your building. It also allows our helpdesk to process your request quicker as all the information is included.
What is the Aria Helpdesk?
Aria offers a user-friendly and simple-to-use platform designed to streamline communication between employees, building operators, and facilities, enabling faster issue resolution and problem prevention for our tenants.
By creating open communication with buildings, Aria helps create and nurture workplace communities, making it the ideal tool for enhancing tenant experience and finding swift resolution to any soft facilities management problems that may occur.
Why is it important?
It is vitally important that you sign up to the Aria app to log requests rather than contacting your CHP Operations and Relationships Manager. Using the system helps us keep track of the types of jobs that are being raised throughout our portfolio and helps our continuous improvement programme. If we receive information through the Aria app, our partners, Mitie, are able to action them as soon as they are received. You should also receive an acknowledgement with a unique reference number allocated for your request.
How do I raise a request?
This document is designed to help you understand the process of raising requests through Aria. It is designed to make the helpdesk easy to use.
These changes are positive steps forward and should hopefully make the helpdesk easier and quicker to use, meaning issues can be dealt with more quickly.
The system is designed to be simple and effective. Here are some simple steps to make sure the helpdesk app is set up correctly:
- Make sure you have downloaded the app and have registered your account
- Familiarise yourself with how it works, what to report, and when as well as your building code
- Track the progress of your request through the Aria portal
- Make sure you are receiving notification of when your request has been completed
Where can I get more information should I need it?
If you should need more information about how to use the system, help setting up your account or general information, please do not hesitate to contact your CHP ORM. There is also more information in the document which should give you everything you need to know and help you start to use the app for any jobs you need doing.
Urgent issues can still be dealt with through the helpdesk telephone line on 0161 868 9512. There is no need to log these requests on the platform, and you will still receive a unique reference number allocated to your request.
CHP Tenant Hub
The hub covers information for CHP tenants on health and safety, sustainability, facilities management including HardFM, and SoftFM, leases, charges and billing.
In addition there is information on bookable rooms and filming at our premises.
