Jackie Sampson, Operations and Relationship Manager (ORM) based in Birmingham, Midlands, explains how she sees her role:
“My role as an ORM has definitely changed since I joined CHP in 2017. No two days are the same, no two tenants are either. The day starts with a journey to one of my seven sites, catching up with security and reception staff, and as the tenants start coming in, saying hello, and making sure everything is going well.
Afterwards, the day brings meetings with tenants called Building User Group (BUG) meetings, as well as speaking to the Integrated Care Board and LIFTCo colleagues. Also, I assist my colleagues by helping them with various situations, including dealing with complaints, CCTV, Soft FM, and Hard FM.
There is a lot of work behind the scenes that tenants do not see. I work on Post Contract Variations, projects involving meetings with contractors, architects, LIFTCo, Hard FM teams, and the CHP developments team alongside the tenants. There are also Builder User Group Meetings and Water Safety Groups.
I try to catch up with the local CHP team once a week, which is invaluable as we share ideas, with the occasional funny story too!”
Jackie’s buildings in Birmingham are:
- Chelmsley Wood Primary Care Centre
- Greenridge Primary Care Centre
- Hodge Hill Primary Care Centre
- Richmond Primary Care Centre
- Sparkbrook Primary Care Centre
- Sparkhill Primary Care Centre
- Washwood Heath Health and Wellbeing Centre
Read our case study – Washwood Heath Health and Wellbeing Centre:
Washwood Heath Health and Wellbeing Centre: Innovative utilisation supporting productivity
Washwood Heath Health and Wellbeing Centre is a large healthcare building managed by CHP alongside BaS LIFTCo and Birmingham and Solihull Integrated Care Board (ICB). It is in one of the most deprived areas of Birmingham. The city has the highest share of residents living in the most deprived areas with 43% of people living in areas that are ranked in the 10% most deprived areas nationally (source: Birmingham City Council).
Washwood Heath Health and Wellbeing Centre was mentioned in the 10 Year Health Plan for England
Birmingham and Solihull Community Care Collaborative is pioneering the shift from hospital to community, deploying multidisciplinary teams and implementing a new data-led care model. Washwood Heath, a new hub in East Birmingham, has seen A&E attendances fall by over 30% in the last 12 months among targeted patients, and length of hospital stay fall 14%. Focused on prevention and early intervention, this approach is now being rolled out across Birmingham and Solihull.
CHP Tenant Hub
The hub covers information for CHP tenants on health and safety, sustainability, facilities management including HardFM, and SoftFM, leases, charges and billing.
In addition there is information on bookable rooms and filming at our premises.
