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Tenant update: 2024/25 Service Charges

Community Health Partnerships is committed to ensuring that all tenants have a clear understanding of the charges for their occupation of NHS LIFT buildings.  We have updated our explanatory leaflet so please make sure you read through it to understand your charges and bill. 

As part of the NHS, we are proud to offer high quality health buildings for our customers. We are committed to the highest possible service standards supporting the NHS in tackling backlogs and continuing to offer high quality care nearer to home for patients, CHP is working hard to ensure that you, our customers, get the best possible value for money as well as the highest quality customer service. If you have any questions, please contact your dedicated Portfolio Manager will be able to assist.

A Guide to Your Tenancy Charges 2024/25 (PDF) is now available and demonstrates the methodology of how your charges are calculated and what services are provided at your building in return for the service charge you pay.  

We aim to be as transparent and open as possible.

The charges are calculated in the same way for all tenants, either using the terms of a lease, or based on the amount of space you occupy within the building. The only difference in the way these costs are described is that for General Practice tenants we break down costs into reimbursable and non-reimbursable charges.

A tenant’s apportionment (share) of the whole building service charge is calculated by reference to the area of the building they occupy, expressed as a percentage of the total Net internal area of the building.

The charges are calculated in the same way for all tenants, either using the terms of a lease, or based on the amount of space you occupy within the building. The only difference in the way these costs are described is that for General Practice tenants we break down costs into reimbursable and non-reimbursable charges.

A tenant’s apportionment (share) of the whole building service charge is calculated by reference to the area of the building they occupy, expressed as a percentage of the total Net internal area of the building.

CHP Management Fee

The CHP Management Fee is made up of all the reasonable costs CHP incur for managing the building and administering the service charge. The charge is approximately 2% of the total operating cost in accordance with current DHSC guidance.

Contract Management Fee

The Contract Management Fee is made up of the costs of our dedicated contracts management team who contract manage, and audit, Soft FM services, charges and performance. It also includes our helpdesk costs. The contract management fee is only paid by customers who use Soft FM services and is pro rata to the cost of services delivered.

CHP tenants should contact their Portfolio Manager or local property team if they have any queries

 

CHP Tenant Hub

The hub covers information for CHP tenants on health and safety, sustainability, facilities management including HardFM, and SoftFM, leases, charges and billing. In addition there is information on bookable rooms and filming at our premises.

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