Stephen Talboys, Chief Property Officer at Community Health Partnerships (CHP), recently visited three CHP properties in Sheffield: Jordanthorpe Health Centre, the Flowers, and Deepcar Medical Centre. The visit provided Stephen with a valuable opportunity to meet tenants, gain first hand insight into the clinical services delivered from our premises, understand building utilisation and opportunities for further NHS services based in LIFT buildings. The experienced local CHP team guided him: Nicola Bolton, NE Strategic Estates Productivity Lead, Sarah Stevenson, Senior Customer Service Manager (Quality & Improvement), and Simon McKinna, Operations and Relationship Manager (ORM) for the seven LIFT buildings in Sheffield. CHP is the head tenant, with the buildings owned by Community 1st Sheffield (LIFTCo). The team’s in-depth knowledge of our sites and strong relationships with the South Yorkshire ICS team, NHS Trusts, and tenants prove invaluable.
A key focus of Stephen’s visit was understanding tenant satisfaction, a long-standing focus within the North East region, consistently reflected in positive tenant satisfaction results. Stephen was particularly impressed by the results of recent site health checks across the estate, with most achieving a 100% pass rate – a testament to the hard work of Simon McKinna, our ORM.
The team outlined the proactive work being undertaken from a productivity perspective to fill underused spaces and increase overall utilisation, particularly of bookable rooms across Sheffield, so patients can receive care closer to home in local neighbourhoods.
Jordanthorpe Health Centre, The Flowers and Deepcar Medical Centre, Sheffield
- Jordanthorpe Health Centre – two-storey 2,163m2 built 2007: Jordanthorpe HC in south Sheffield hosts a GP Practice, Clinical Consulting rooms, Treatment, and four bookable rooms, and a Pharmacy. It’s also home to an active social prescribing team, part of the GP team, connecting individuals with non-medical sources of support within the local community.
AccessAble Guide: Jordanthorpe Health Centre - The Flowers two-storey 1052m2 built 2012: This health centre in north Sheffield, offers a range of services, including a GP surgery, Sexual Health services, Smoking Cessation, Talking Therapies, Antenatal and Baby Clinics, monitoring clinics for Blood Pressure, Weight management, Abdominal Aortic Aneurysms, with Asthma management, Flu Vaccinations, and Joint Injections clinical services also available. Bookable rooms include three clinical and one counselling room. The Flowers also provides extended access (Monday, Tuesday, Thursday, Friday 18-30-21.30 and Saturdays 09-00-18-00), ensuring greater flexibility for patients to receive care.
AccessAble Guide: The Flowers Health Centre -
Deepcar Medical Centre – 808m2 two-storey built in 2007:
This compact medical centre offers a wide range of healthcare, including GP Services, Diabetic Retinal Eye Screening, Physiotherapy, and Talking Therapies, with one bookable clinical room. The teams provide health care to residents in the Upper Don Valley area of north west Sheffield.
AccessAble Guide: The Flowers Health Centre
The North East team also provided Stephen with an overview of their operations, highlighting the long tenure of many team members, strong collaborative working relationships across the Portfolio Managers, ORMs, the Customer Services, and the Productivity teams and their good external stakeholder relationships with CHP tenants, local NHS organisations, ICS teams, LIFTCos, and community organisations.
I enjoyed spending some time with key colleagues visiting some of our buildings in Sheffield, where I welcomed finding out more about CHP's work on the ground. I visited three of our modern buildings providing a range of primary and community care for patients in their local neighbourhoods.
It was a real pleasure to show Stephen around three modern, accessible CHP Sheffield buildings and highlight the work being done by our tenants and their impact on patient care. We are proud of the range of clinical services delivered from these facilities, from GP care to specialised therapies. Stephen's genuine interest in tenant satisfaction and understanding the day-to-day activities within the buildings was clear. As Chief Property Officer, he shares our commitment to providing the best possible facilities for community healthcare.
Connecting with Our CHP Portfolio: Regular Senior Management Team Visits
The CHP Senior Management Team and Regional Directors regularly visit CHP buildings to hear from tenants and meet key stakeholders. Stephen Talboys’ visit to Sheffield is part of his ongoing commitment to regularly tour CHP buildings across all five of our regions. These visits help provide a comprehensive understanding of the diverse range of facilities within CHP’s portfolio, from neighbourhood hubs and community care centres to healthcare buildings containing diagnostics, with an array of services delivered, including urgent treatment centres, mental health services, and specialist clinics.
Site visits by key staff reinforce CHP’s commitment to optimising our modern estate to serve local communities and support the delivery of high-quality healthcare in local neighbourhoods.
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