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Community Health Partnerships launch Accessibility Guides across its NHS estate

Community Health Partnerships (CHP) has become the latest member of the NHS family to partner with AccessAble; the UK’s leading provider of detailed disabled-access information.

CHP, which are responsible for 5% of the NHS property portfolio, has worked with AccessAble to create Detailed Access Guides to each of its 310 sites across England.

CHP aims to put its buildings at the heart of the communities it serves and recognises that everyone’s needs are different. The Access Guides will help building users who require additional support to plan ahead of their visit and make the most out of their appointment.

To celebrate the launch of the Guides, CHP and AccessAble, working with production company Surfr, have produced a series of short stop-motion videos.

These innovative videos capture the experiences of disabled people with a variety of impairments accessing healthcare venues, detailing why CHP’s Access Guides are so important.

The Guides are 100% facts, figures and photographs which patients, staff and visitors can view and prep for ahead of each visit, they will cover everything from parking facilities and hearing loops, to walking distances and accessible toilets.

The Guides have been checked in person, on site, by trained surveyors.

Following recommendations from a Guidance Document produced in collaboration with AccessAble, to further improve accessibility across the portfolio, CHP will seek to implement these recommendations in order to create a more inclusive estate for all.

Alexandra Slater, Executive Director for Customer Services at CHP said:

“We are thrilled to have worked in partnership with AccessAble to produce detailed Access Guides for our health facilities across England.

We recognise everyone’s accessibility needs are different, which is why having accurate and up to date information is so important.

The Access Guides will help patients and staff plan ahead of their visit, familiarise themselves with the building and create as stress-free an experience as possible.

We hope the guides will make a big difference to those who visit a CHP site.”

Anna Nelson, Chief Executive of AccessAble, said:

“We are delighted to partner with CHP, who work collaboratively with the NHS to provide high quality health and social care facilities, recognising how crucial access information is for disabled patients, visitors and staff.

We know that visiting an NHS service can increase anxiety and not being able to find out about the facilities available can really add to that. Our Guides provide part of the solution to reduce missed appointments, giving the information people need about accessibility, so they plan their visit and feel confident about what to expect.”

You can find a free CHP Access Guide here:

They can also be found at and via the AccessAble App which is free to download from the App Store and Google Play, giving you accessibility information at your fingertips ahead of and during your healthcare visit.

Search: AccessAble CHP property guides

Read: CHP social responsibility news

17 February 2022

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