People outside the Dove Primary Care Centre in Birmingham

Saving money for tenants while helping charity in Ghana

When CHP was faced with an urgent need to replace soap dispensers across health buildings across the West Midlands, the team worked with SoftFM contractors OCS and one of their contractors Essity to save tenants almost £20,000 and help communities in Ghana at the same time.

CHP inherited just under 1000 soap dispensers and when the company was notified that the supplies to refill these would no longer be available, it was necessary to source a different supplier while keeping costs as low as possible in line with the company’s objective of providing high quality buildings.

When initial costs for the replacements came in, CHP worked with OCS and Essity to find a way of installing them free while at the same time adapting and donating the old dispensers to support schools and organisations in Ghana.

The 958 new Tork dispensers needed to be supplied and installed across the CHP West Midlands sites within a two-week timeframe.  In addition, Essity also arranged the disposal of the outgoing equipment.

Raja Khan, Jake Hayden-Wright (TLM) CHP Michelle Wenzell OCS manager and her team, with staff from Dove Primary Care Centre

The CHP Contracts Team, working with Essity, remotely managed the entire project planning, delivery and execution. This was supported by the Property Team and OCS activity on the ground and on-site, by ensuring our tenants were fully briefed and prepared for the contractor visits.

Weekly meetings that were put in place prior, during and post the programme. Reports and pivot tables were produced and discussed on a regular basis to ensure the correct monitors and measures were applied and to resolve any challenges.

The OCS team at Dove Primary Care Centre, Birmingham

Project success – on time

The project was a resounding success and was completed ahead of schedule even though there were several new additional soap dispensers installed as well.

A cost saving of more than £19,000 was generated for CHP and its NHS tenants.

Implementing this model on other sites, when required, will result in further savings for both CHP and tenants, as well as demonstrating efficiencies and robust partner collaboration.

OCS supervisor Edmund Mensah at Sparkbrook Medical Centre

Supporting a charity in Ghana

The old dispensers were donated to organisations in Ghana via OCS supervisor Edmund Mensah who, with his wife, runs a charity helping the community.  In all 200 dispensers were sent to Ghana where they will be adapted and reused in schools, nurseries and public toilets.  In Ghana providing a soap dispenser can cost as much as £70.

Thank you


The negotiations with Sharon Roper and Michelle Wenzell were extremely positive as they both strongly shared the CHP Contracts Team’s view that if there was an opportunity to make savings, this initiative should be followed through. Edmund Mensah’s contribution was also much valued. Thank you.


From the moment the CHP team were introduced to Sheona and Richard, we were made to feel confident that the programme was in good hands. Sheona’s role was crucial to the success of the installations and her dedication and coordination standards were second to none.  Well done and thank you.

CHP Property Team

Initially Business Support Manager Joe O’Toole, and then throughout the programme Tenant Liaison Managers Jackie Sampson and Jake Hayden-Wright were vital; ensuring CHP had robust communication lines with our tenants and liaised with the Essity contractors on a daily basis to ensure they had the access they needed. This was in no doubt the main reason why the programme was completed ahead of schedule.  Thank you so much to my colleagues in the Property Team, a perfect example of a great collaboration.

West Midlands Region Tenants

A BIG thank you to CHP tenants across the West Midlands region for co-operating so well with all the activity during business-as-usual working hours.
Thank you for your patience and understanding, and we hope you enjoy the new soap dispensers.

Author: Project Manager for CHP Raja Khan, Facilities Contracts Manager

#WorldFMDay2021 Read more: CHP celebrates World FM Day 12 May

Images: credit Raja Khan

12 May 2021

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