Soft FM helpdesk

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The CHP SoftFM Helpdesk provides a central number for tenants and Tenant Liaison Managers (TLMs) to log all Soft FM jobs.

The contact number is 0116 464 0748 and email address is

The Helpdesk provides a single access number to log jobs, which will then be passed on to the relevant contractor for the individual building. It can be accessed at any time 24/7


Services covered

Services covered by the helpdesk include cleaning, security, window cleaning, grounds and gardening, feminine hygiene, pest control, clinical waste, domestic waste, confidential waste, gritting and medical gases.

If tenants have any questions, they should contact their building Tenant Liaison Manager.