Soft FM (Facilities Management) refers to elements managed by people, like cleaning, gardening and security.
The CHP Soft FM Help Desk is managed by our partners, Mitie, through their Aria Helpdesk. You can use this system to log any issues.
If you require ad-hoc, or additional services (eg cleaning and security), you can also log these through Aria. However, you will need to provide your tenant information when asked.
For more information about please contact: chp.helpdesk@mitie.com
Tenants can log a request to the Help Desk by phoning 0161 868 9512.
For fault reporting or any queries please email: chp.helpdesk@mitie.com
For any ad hoc works that need a quote, or are outside of the usual contracted service, please email: chp.quotes@mitie.com.
Services covered by the helpdesk include cleaning, security, window cleaning, grounds and gardening, feminine hygiene, pest control, clinical waste, domestic waste, confidential waste, gritting and medical gases.
If tenants have any questions, they should contact their building ORM.
Hard FM refers to physical structures like plumbing, doors, air conditioning, electricity and general building maintenence.
Please use the helpdesk information provided in the key contacts section above, look for the details in your building’s Tenant Handbook or ask your ORM.
It is important if you are reporting a fault via telephone to leave your name, number and building so we can get back in touch with you as soon as possible.
The Helpdesk provides a single access number to log jobs, which will then be passed on to the relevant contractor for the individual building. It can be accessed at any time 24/7.
For HardFM queries and issues, please use the contact details in your building’s local tenant handbook.
The hub covers information for CHP tenants on health and safety, sustainability, facilities management including HardFM, and SoftFM, leases, charges and billing.
In addition there is information on bookable rooms and filming at our premises.