Service charges and billing queries

Community Health Partnerships is committed to ensuring that all tenants have a clear understanding of the charges for occupation of NHS LIFT buildings

A Service Charge Guidance note, providing more detailed information, is available on request from your Portfolio Manager.

What is a Service Charge?

A service charge is an annual bill regarding the cost of occupation within a CHP building. It includes rent and rates, insurance and utilities including water and sewerage costs, facilities management (Soft FM and Hard FM).  This bill is split into two invoices over the year. 

Each bill will differ due to the services CHP provide differing between buildings. 

For GPs the costs for rent, business rates, water and clinical waste collection are reimbursable. Please speak to your Portfolio Manager about how to reclaim this cost.

How your charges are calculated

Your charges are calculated on a cost recovery basis in line with either the terms in your lease or, in the absence of a lease, the percentage of space you occupy within the building.

Your annual budget statement shows all costs we reasonably expect to be incurred in operating the building. Only those charges relevant to your organisation or occupation will be charged to you. 

At the end of the statement monthly billing amounts are shown, which we expect not to change in year unless there is a significant change and not without prior consultation.

Separate charges are made for business rates, service charges and SoftFM costs, where applicable, and other ancillary charges relative to tenants’ occupation.