Tenant update: 2023/24 Service charges – March 2023

Community Health Partnerships is committed to ensuring that all tenants have a clear understanding of the charges for their occupation of NHS LIFT buildings.

The guide to service charges 2023/24 (PDF) is now available and demonstrates the methodology of how your charges are calculated and what services are provided at your building in return for the service charge you pay. We aim to be as transparent and open as possible.

The charges are calculated in the same way for all tenants, either using the terms of a lease, or based on the amount of space you occupy within the building. The only difference in the way these costs are described is that for General Practice tenants we break-down costs into reimbursable and non-reimbursable charges.

A tenant’s apportionment (share) of the whole building service charge is calculated by reference to the area of the building they occupy, expressed as a percentage of the total Net internal area of the building.

Your annual budget statement shows all costs we reasonably expect to be incurred in operating the building. Only those charges relevant to your organisation or occupation will be charged to you.  At the end of the statement monthly billing amounts are shown, which we expect not to change in year unless there is a significant change and not without prior consultation.

Any cost adjustments will be dealt with via the year end reconciliation unless they are significant, in which case we will make contact once they are known. Year-end reconciliation statements will be issued as soon as possible after the end of the financial year.

CHP Management Fee

The CHP Management Fee is made up of all the reasonable costs CHP incur for managing the building and administering the service charge. The charge is approximately 2% of the total operating cost in accordance with current DHSC guidance.

The Contract Management Fee is made up from the costs of our dedicated contracts management team who contract manage, and audit, Soft FM services, charges and performance. It also includes our helpdesk costs. The contract management fee is only paid by customers who use Soft FM services and pro rata to the cost of services delivered.

As part of the NHS, we are proud to offer high quality health buildings for our customers. We are committed to the highest possible service standards supporting the NHS in tackling backlogs and continuing to offer high quality care nearer to home for patients, CHP is working hard to ensure that you, our customers, get the best possible value for money as well as the highest quality customer service. If you have any questions, please contact your dedicated Portfolio Manager will be able to assist.

CHP tenants should contact their ORM or local property team if they have any queries.


CHP Tenant Hub

The hub covers information for CHP tenants on health and safety, sustainability, facilities management including HardFM, and SoftFM, leases, charges and billing. In addition there is information on bookable rooms and filming at our premises.

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